Return Policy
We get it - sometimes something just doesn't work for you and you need another size. As long as an item is still in its original condition, we accept exchange for free, subject to the rules below, including rules about fair use. None of these affect your statutory rights.
We aim to exchange your item within 14 days of receiving the returned item.
Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including:
- Products if they are used, the protective seal is not intact or any labels have been broken.
None of these affect your statutory rights.
Of course, it's fine to try an item on like you would in a shop, but please don't wear it for longer than that. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to exchange your item and we may have to send it back to you.
In order to receive an exchange, all items must be returned to us unworn/unused and in the same condition you received them. This includes the original packaging with all tags and labels attached.
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.
We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate them (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.
If we notice an unusual pattern of returns activity that doesn't sit right, then we might have to deactivate the account and any associated accounts. This includes but isn't limited to:
- When we suspect someone isn't just trying their items on, but wearing them for longer periods, then returning them.
- When someone orders and returns repeatedly.
- When the items returned don't match what you ordered. If this happens to you and you think we've made a mistake, please get in touch with Customer Care and we'll be happy to discuss it with you.
Please note: we reserve the right to take legal action against you if the items you return don't match what you ordered.